Back, Ken and Back, Kate (2005) Assertiveness at work: a practical guide to handling awkward situations. [Revised] 3rd ed. London: McGraw-Hill.
Borg, M. and Kristiansen, K. (2004) Recovery-oriented professionals: helping relationships in mental health services. Journal of Mental Health, 13(5) 493–505.
Caris-Verhallen, W.M.C.M., Kerkstra, A. and Bensing, J.M. (1999) Non-verbal behaviour in nurse-elderly patient communication. Journal of Advanced Nursing, 29(4) 808–818.
Dickson, A. and Charlesworth, K. (1982) A woman in your own right: assertiveness and you. London: Quartet.
Douglas, T. (1993) A theory of groupwork practice. Basingstoke: Macmillan.
Egan, G. (2014a) The skilled helper: a client-centred approach. Europe, Middle East&Africa edition. Andover: Cengage Learning.
Egan, G. (2014b) The skilled helper: a problem-management and opportunity-development approach to helping. 10th ed. [International ed.]. Belmont, Calif: Brooks/Cole Cengage Learning.
Egan, G. and McGourty, R. (2002a) Exercises in helping skills: a manual to accompany ‘The skilled helper’. Pacific Grove, CA: Brooks/Cole.
Egan, G. and McGourty, R. (2002b) Skilled helping around the world. Belmont, CA: Brooks/Cole.
Forrester, D., Kershaw, S., Moss, H. and Hughes, L. (2008) Communication skills in child protection: how do social workers talk to parents? Child & Family Social Work, 13(1) 41–51.
Gillen, T. and Institute of Personnel and Development (1997) Assertiveness. Vol. Training extras. London: Institute of Personnel and Development.
Hanna, F.J., Hanna, C.A. and Keys, S.G. (1999) Fifty strategies for counseling defiant, aggressive adolescents: Reaching, accepting, and relating. Journal of Counseling and Development, 77(4) 395–404.
Hartley, P. and Dawson, M. (2010) Success in groupwork. Vol. Pocket study skills. Basingstoke: Palgrave Macmillan.
Healy, K. and Mulholland, J. (2007) Writing skills for social workers. Vol. Social work in action. London: SAGE.
Honey, P. and Chartered Institute of Personnel and Development (2001) Improve your people skills. 2nd ed. London: CIPD.
Howe, D. (2013) Empathy: what it is and why it matters. Basingstoke: Palgrave Macmillan.
Hurley, J. and Linsley, P. (2012) Emotional intelligence in health and social care: a guide for improving human relationships. London: Radcliffe Publishing.
Jones, D.P.H. and Myilibrary (2003) Communicating with vulnerable children: a guide for practitioners. London: Gaskell.
Koprowska, J. (2008) Communication and interpersonal skills in social work. 2nd ed. Vol. Transforming social work practice. Exeter: Learning Matters.
Koprowska, J. (2014) Communication and interpersonal skills in social work. 4th ed. Vol. Transforming social work practice. London: Learning Matters.
Lefevre, M. (2010) Communicating with children and young people: making a difference. Bristol: Policy Press.
Lindon, J. and Lindon, L. (2008) Mastering counselling skills. 2nd ed. Vol. Palgrave master series. Basingstoke: Palgrave Macmillan.
Lindsay, T. and Orton, S. (2008) Groupwork practice in social work. Vol. Transforming social work practice. Exeter: Learning Matters.
Lishman, J. and Lishman, J. (2009) Communication in social work. 2nd ed. Vol. Practical social work. Basingstoke: Palgrave Macmillan.
McBride, P. (1998) The assertive social worker. Aldershot: Arena.
Miller, L. (2006) Counselling skills for social work. London: SAGE.
Milner, P. and Carolin, B. (1999) Time to listen to children: personal and professional communication. London: Routledge.
Moss, B. and Moss, B. (2015) Communication skills in health and social care. Third editon. Los Angeles: SAGE.
Musson, P. (2011) Effective writing skills for social work students. Vol. Transforming social work practice. Exeter: Learning Matters.
Nelson, T.D. (2009) Handbook of prejudice, stereotyping, and discrimination. Hove: Psychology.
Nelson-Jones, R. (2012) Basic counselling skills: a helper’s manual. 3rd ed. London: SAGE.
Preston-Shoot, M. (2007) Effective groupwork. 2nd ed. Vol. Practical social work. Basingstoke: Palgrave Macmillan.
Reid, H.L. and Westergaard, J. (2011) Effective counselling with young people. Vol. Counselling and psychotherapy practice. Exeter: Learning Matters.
Rew, M. and Ferns, T. (2005) Conflict management. A balanced approach to dealing with violence and aggression at work. British Journal of Nursing, 14(4) 227–232.
Riggall, S. (2011) Social work students’ experiences of using the Egan Skilled Helper model. Journal of practice teaching and learning, 11(1) 37–53.
Riggall, Sally (2012) Using counselling skills in social work. Vol. Transforming social work practice. Los Angeles: Sage/Learning Matters.
Rogers, C.R., Freiberg, H.J. and Rogers, C.R. (1994) Freedom to learn. 3rd ed. New York: Merrill.
Rogers, C.R., Kirschenbaum, H. and Henderson, V.L. (1990) The Carl Rogers reader. London: Constable.
Rogers, C.R. and Kramer, P.D. (1995) On becoming a person: a therapist’s view of psychotherapy. New York: Houghton Mifflin.
Seden, J. (2005) Counselling skills in social work practice. 2nd ed. Maidenhead: Open University Press.
Sharry, J. (2007) Solution-focused groupwork. 2nd ed. Los Angeles, Calif: SAGE.
Social Care Institute for Excellence (SCIE) (n.d.) Available from http://www.scie.org.uk/.
Stroebe, M. and Schut, H. (1999) The dual process model of coping with bereavement: rationale and description. Death Studies, 23(3) 197–224.
Sutherland, S. and Stroot, S. (2010) The Impact of Participation in an Inclusive Adventure Education Trip on Group Dynamics. Journal of Leisure Research, 42(1) 153–176.
Thompson, N. (2009) People skills. 3rd ed. Basingstoke: Palgrave Macmillan.
Thompson, N. and Campling, J. (2003) Communication and language: a handbook of theory and practice. Basingstoke: Palgrave Macmillan.
Thompson, N. and Thompson, N. (2011) Effective communication: a guide for the people professions. 2nd ed. Basingstoke: Palgrave Macmillan.
Thompson, Neil and Campling, Jo (2003) Communication and language: a handbook of theory and practice. Basingstoke: Palgrave Macmillan.
Thompson, S. and Thompson, N. (2008) The critically reflective practitioner. Basingstoke: Palgrave Macmillan.
Trevithick, P. (2005) The knowledge base of groupwork and its importance within social work. Groupwork, 15(2) 80–107.
Tuckman, B.W. (1965) Developmental sequence in small groups. Psychological Bulletin, 63(6) 384–399.
Tuckman, B.W. and Jensen, M.A.C. (2010) Stages of Small-Group Development Revisited. Group Facilitation: A Research & Applications Journal, 10 43–48.
Watts, R.E. and Garza, Y. (2008) Using Children’s Drawings to Facilitate the Acting ‘As If’ Technique. Journal of Individual Psychology, 64(1) 113–118.
Winstanley, D. (2009) Personal effectiveness: a guide to action. New Delhi: Excel Books.
Woodcock, J. and Tregaskis, C. (2008) Understanding Structural and Communication Barriers to Ordinary Family Life for Families with Disabled Children: A Combined Social Work and Social Model of Disability Analysis. British Journal of Social Work, 38(1) 55–71.
Woodcock Ross, J. (2010) Specialist communication skills for social workers: focusing on service users’ needs. Basingstoke: Palgrave Macmillan.
Worden, J.W. (2010) Grief counselling and grief therapy: a handbook for the mental health practitioner. 4th ed. London: Routledge.
Wosket, V. (2006) Egan’s skilled helper model: developments and applications in counselling. Hove, East Sussex: Routledge.