Back, Ken, and Kate Back. 2005. Assertiveness at Work: A Practical Guide to Handling Awkward Situations. [Revised] 3rd ed. McGraw-Hill.
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Caris-Verhallen, Wilma M.C.M., Ada Kerkstra, and Jozien M. Bensing. 1999. ‘Non-Verbal Behaviour in Nurse-Elderly Patient Communication’. Journal of Advanced Nursing 29 (4): 808–18. https://doi.org/10.1046/j.1365-2648.1999.00965.x.
Dickson, Anne, and Kate Charlesworth. 1982. A Woman in Your Own Right: Assertiveness and You. Quartet.
Douglas, Tom. 1993. A Theory of Groupwork Practice. Macmillan.
Egan, Gerard. 2014a. The Skilled Helper: A Client-Centred Approach. Europe, Middle East&Africa edition. Cengage Learning. Book; ebook. https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781473708082.
Egan, Gerard. 2014b. The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping. 10th ed. [International ed.]. Brooks/Cole Cengage Learning.
Egan, Gerard, and Rich McGourty. 2002a. Exercises in Helping Skills: A Manual to Accompany ‘The Skilled Helper’. Brooks/Cole.
Egan, Gerard, and Rich McGourty. 2002b. Skilled Helping around the World. Brooks/Cole.
Forrester, Donald, Sophie Kershaw, Helen Moss, and Laura Hughes. 2008. ‘Communication Skills in Child Protection: How Do Social Workers Talk to Parents?’ Child & Family Social Work 13 (1): 41–51. https://doi.org/10.1111/j.1365-2206.2007.00513.x.
Gillen, Terry and Institute of Personnel and Development. 1997. Assertiveness. Training extras. Institute of Personnel and Development.
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Honey, Peter and Chartered Institute of Personnel and Development. 2001. Improve Your People Skills. 2nd ed. CIPD.
Howe, David. 2013. Empathy: What It Is and Why It Matters. Palgrave Macmillan.
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Jones, David P. H. and Myilibrary. 2003. Communicating with Vulnerable Children: A Guide for Practitioners. Gaskell. Book; ebook. https://proxy.library.lincoln.ac.uk/login?qurl=https%3A%2F%2Febookcentral.proquest.com%2Flib%2Fulinc%2Fdetail.action%3FdocID%3D333081.
Koprowska, Juliet. 2008. Communication and Interpersonal Skills in Social Work. 2nd ed. Transforming social work practice. Learning Matters. Ebook. https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781844456055.
Koprowska, Juliet. 2014. Communication and Interpersonal Skills in Social Work. 4th ed. Transforming social work practice. Learning Matters.
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McBride, Patricia. 1998. The Assertive Social Worker. Arena. https://ebookcentral.proquest.com/lib/ulinc/detail.action?docID=4817126.
Miller, Lisa. 2006. Counselling Skills for Social Work. SAGE. Book; ebook. https://proxy.library.lincoln.ac.uk/login?qurl=https%3A%2F%2Febookcentral.proquest.com%2Flib%2Fulinc%2Fdetail.action%3FdocID%3D354884.
Milner, Patricia, and Birgit Carolin. 1999. Time to Listen to Children: Personal and Professional Communication. Routledge.
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Musson, Phil. 2011. Effective Writing Skills for Social Work Students. Transforming social work practice. Learning Matters.
Nelson, Todd D. 2009. Handbook of Prejudice, Stereotyping, and Discrimination. Psychology. Book; ebook. https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781841697772.
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Preston-Shoot, Michael. 2007. Effective Groupwork. 2nd ed. Practical social work. Palgrave Macmillan.
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Riggall, Sally. 2012. Using Counselling Skills in Social Work. Transforming social work practice. Sage/Learning Matters.
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Rogers, Carl R., Howard Kirschenbaum, and Valerie Land Henderson. 1990. The Carl Rogers Reader. Constable.
Rogers, Carl R., and Peter D. Kramer. 1995. On Becoming a Person: A Therapist’s View of Psychotherapy. Houghton Mifflin.
Seden, Janet. 2005. Counselling Skills in Social Work Practice. 2nd ed. Open University Press. Book; ebook. https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9780335227822.
Sharry, John. 2007. Solution-Focused Groupwork. 2nd ed. SAGE. Book; ebook. https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781446206096.
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Sutherland, Sue, and Sandra Stroot. 2010. ‘The Impact of Participation in an Inclusive Adventure Education Trip on Group Dynamics’. Journal of Leisure Research 42 (1): 153–76.
Thompson, Neil. 2009. People Skills. 3rd ed. Palgrave Macmillan.
Thompson, Neil, and Jo Campling. 2003. Communication and Language: A Handbook of Theory and Practice. Palgrave Macmillan.
Thompson, Neil and Campling, Jo. 2003. Communication and Language: A Handbook of Theory and Practice. Palgrave Macmillan.
Thompson, Neil, and Neil Thompson. 2011. Effective Communication: A Guide for the People Professions. 2nd ed. Palgrave Macmillan.
Thompson, Sue, and Neil Thompson. 2008. The Critically Reflective Practitioner. Palgrave Macmillan.
Trevithick, Pamela. 2005. ‘The Knowledge Base of Groupwork and Its Importance within Social Work’. Groupwork 15 (2): 80–107.
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Tuckman, Bruce W., and Mary Ann C. Jensen. 2010. ‘Stages of Small-Group Development Revisited’. Group Facilitation: A Research & Applications Journal 10: 43–48.
Watts, Richard E., and Yvonne Garza. 2008. ‘Using Children’s Drawings to Facilitate the Acting “As If” Technique’. Journal of Individual Psychology 64 (1): 113–18.
Winstanley, Diana. 2009. Personal Effectiveness: A Guide to Action. Excel Books.
Woodcock, J., and C. Tregaskis. 2008. ‘Understanding Structural and Communication Barriers to Ordinary Family Life for Families with Disabled Children: A Combined Social Work and Social Model of Disability Analysis’. British Journal of Social Work 38 (1): 55–71. https://doi.org/10.1093/bjsw/bcl065.
Woodcock Ross, Johanna. 2010. Specialist Communication Skills for Social Workers: Focusing on Service Users’ Needs. Palgrave Macmillan.
Worden, J. William. 2010. Grief Counselling and Grief Therapy: A Handbook for the Mental Health Practitioner. 4th ed. Routledge.
Wosket, Val. 2006. Egan’s Skilled Helper Model: Developments and Applications in Counselling. Routledge. Ebook. https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9780203965153.
