1.
Moss, B., Moss, B.: Communication skills in health and social care. SAGE, Los Angeles (2015).
2.
Tuckman, B.W.: Developmental sequence in small groups. Psychological Bulletin. 63, 384–399 (1965). https://doi.org/10.1037/h0022100.
3.
Tuckman, B.W., Jensen, M.A.C.: Stages of Small-Group Development Revisited. Group Facilitation: A Research & Applications Journal. 10, 43–48 (2010).
4.
Social Care Institute for Excellence (SCIE), http://www.scie.org.uk/.
5.
Back, K., Back, K.: Assertiveness at work: a practical guide to handling awkward situations. McGraw-Hill, London (2005).
6.
Douglas, T.: A theory of groupwork practice. Macmillan, Basingstoke (1993).
7.
Egan, G., McGourty, R.: Exercises in helping skills: a manual to accompany ‘The skilled helper’. Brooks/Cole, Pacific Grove, CA (2002).
8.
Egan, G.: The skilled helper: a problem-management and opportunity-development approach to helping. Brooks/Cole Cengage Learning, Belmont, Calif (2014).
9.
Egan, G.: The skilled helper: a client-centred approach. Cengage Learning, Andover (2014).
10.
Gillen, T., Institute of Personnel and Development: Assertiveness. Institute of Personnel and Development, London (1997).
11.
Riggall, Sally: Using counselling skills in social work. Sage/Learning Matters, Los Angeles (2012).
12.
Hanna, F.J., Hanna, C.A., Keys, S.G.: Fifty strategies for counseling defiant, aggressive adolescents: Reaching, accepting, and relating. Journal of Counseling and Development. 77, 395–404 (1999).
13.
Hartley, P., Dawson, M.: Success in groupwork. Palgrave Macmillan, Basingstoke (2010).
14.
Honey, P., Chartered Institute of Personnel and Development: Improve your people skills. CIPD, London (2001).
15.
Howe, D.: Empathy: what it is and why it matters. Palgrave Macmillan, Basingstoke (2013).
16.
Jones, D.P.H., Myilibrary: Communicating with vulnerable children: a guide for practitioners. Gaskell, London (2003).
17.
Koprowska, J.: Communication and interpersonal skills in social work. Learning Matters, Exeter (2008).
18.
Lishman, J., Lishman, J.: Communication in social work. Palgrave Macmillan, Basingstoke (2009).
19.
Miller, L.: Counselling skills for social work. SAGE, London (2006).
20.
Milner, P., Carolin, B.: Time to listen to children: personal and professional communication. Routledge, London (1999).
21.
Musson, P.: Effective writing skills for social work students. Learning Matters, Exeter (2011).
22.
Nelson, T.D.: Handbook of prejudice, stereotyping, and discrimination. Psychology, Hove (2009).
23.
Preston-Shoot, M.: Effective groupwork. Palgrave Macmillan, Basingstoke (2007).
24.
Riggall, S.: Social work students’ experiences of using the Egan Skilled Helper model. Journal of practice teaching and learning. 11, 37–53 (2011). https://doi.org/10.1921/175951511X651940.
25.
Rogers, C.R., Freiberg, H.J., Rogers, C.R.: Freedom to learn. Merrill, New York (1994).
26.
Rogers, C.R., Kramer, P.D.: On becoming a person: a therapist’s view of psychotherapy. Houghton Mifflin, New York (1995).
27.
Sutherland, S., Stroot, S.: The Impact of Participation in an Inclusive Adventure Education Trip on Group Dynamics. Journal of Leisure Research. 42, 153–176 (2010).
28.
Thompson, N.: People skills. Palgrave Macmillan, Basingstoke (2009).
29.
Thompson, N., Campling, J.: Communication and language: a handbook of theory and practice. Palgrave Macmillan, Basingstoke (2003).
30.
Thompson, S., Thompson, N.: The critically reflective practitioner. Palgrave Macmillan, Basingstoke (2008).
31.
Thompson, N., Thompson, N.: Effective communication: a guide for the people professions. Palgrave Macmillan, Basingstoke (2011).
32.
Trevithick, P.: The knowledge base of groupwork and its importance within social work. Groupwork. 15, 80–107 (2005).
33.
Caris-Verhallen, W.M.C.M., Kerkstra, A., Bensing, J.M.: Non-verbal behaviour in nurse-elderly patient communication. Journal of Advanced Nursing. 29, 808–818 (1999). https://doi.org/10.1046/j.1365-2648.1999.00965.x.
34.
Winstanley, D.: Personal effectiveness: a guide to action. Excel Books, New Delhi (2009).
35.
Woodcock Ross, J.: Specialist communication skills for social workers: focusing on service users’ needs. Palgrave Macmillan, Basingstoke (2010).
36.
Wosket, V.: Egan’s skilled helper model: developments and applications in counselling. Routledge, Hove, East Sussex (2006).
37.
Borg, M., Kristiansen, K.: Recovery-oriented professionals: helping relationships in mental health services. Journal of Mental Health. 13, 493–505 (2004). https://doi.org/10.1080/09638230400006809.
38.
Dickson, A., Charlesworth, K.: A woman in your own right: assertiveness and you. Quartet, London (1982).
39.
Egan, G., McGourty, R.: Skilled helping around the world. Brooks/Cole, Belmont, CA (2002).
40.
Forrester, D., Kershaw, S., Moss, H., Hughes, L.: Communication skills in child protection: how do social workers talk to parents? Child & Family Social Work. 13, 41–51 (2008). https://doi.org/10.1111/j.1365-2206.2007.00513.x.
41.
Healy, K., Mulholland, J.: Writing skills for social workers. SAGE, London (2007).
42.
Nelson-Jones, R.: Basic counselling skills: a helper’s manual. SAGE, London (2012).
43.
Reid, H.L., Westergaard, J.: Effective counselling with young people. Learning Matters, Exeter (2011).
44.
Rew, M., Ferns, T.: Conflict management. A balanced approach to dealing with violence and aggression at work. British Journal of Nursing. 14, 227–232 (2005).
45.
Rogers, C.R., Kirschenbaum, H., Henderson, V.L.: The Carl Rogers reader. Constable, London (1990).
46.
Seden, J.: Counselling skills in social work practice. Open University Press, Maidenhead (2005).
47.
Sharry, J.: Solution-focused groupwork. SAGE, Los Angeles, Calif (2007).
48.
Stroebe, M., Schut, H.: The dual process model of coping with bereavement: rationale and description. Death Studies. 23, 197–224 (1999). https://doi.org/10.1080/074811899201046.
49.
Thompson, Neil, Campling, Jo: Communication and language: a handbook of theory and practice. Palgrave Macmillan, Basingstoke (2003).
50.
Watts, R.E., Garza, Y.: Using Children’s Drawings to Facilitate the Acting ‘As If’ Technique. Journal of Individual Psychology. 64, 113–118 (2008).
51.
Woodcock, J., Tregaskis, C.: Understanding Structural and Communication Barriers to Ordinary Family Life for Families with Disabled Children: A Combined Social Work and Social Model of Disability Analysis. British Journal of Social Work. 38, 55–71 (2008). https://doi.org/10.1093/bjsw/bcl065.
52.
Worden, J.W.: Grief counselling and grief therapy: a handbook for the mental health practitioner. Routledge, London (2010).
53.
Hurley, J., Linsley, P.: Emotional intelligence in health and social care: a guide for improving human relationships. Radcliffe Publishing, London (2012).
54.
Koprowska, J.: Communication and interpersonal skills in social work. Learning Matters, London (2014).
55.
Lefevre, M.: Communicating with children and young people: making a difference. Policy Press, Bristol (2010).
56.
Lindsay, T., Orton, S.: Groupwork practice in social work. Learning Matters, Exeter (2008).
57.
Lindon, J., Lindon, L.: Mastering counselling skills. Palgrave Macmillan, Basingstoke (2008).
58.
McBride, P.: The assertive social worker. Arena, Aldershot (1998).
