Back K and Back K, Assertiveness at Work: A Practical Guide to Handling Awkward Situations ([Revised] 3rd ed, McGraw-Hill 2005)
Borg M and Kristiansen K, ‘Recovery-Oriented Professionals: Helping Relationships in Mental Health Services’ (2004) 13 Journal of Mental Health 493
Caris-Verhallen WMCM, Kerkstra A and Bensing JM, ‘Non-Verbal Behaviour in Nurse-Elderly Patient Communication’ (1999) 29 Journal of Advanced Nursing 808
Dickson A and Charlesworth K, A Woman in Your Own Right: Assertiveness and You (Quartet 1982)
Douglas T, A Theory of Groupwork Practice (Macmillan 1993)
Egan G, The Skilled Helper: A Client-Centred Approach (Europe, Middle East&Africa edition, Cengage Learning 2014) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781473708082>
——, The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping (10th ed. [International ed.], Brooks/Cole Cengage Learning 2014)
Egan G and McGourty R, Exercises in Helping Skills: A Manual to Accompany ‘The Skilled Helper’ (Brooks/Cole 2002)
——, Skilled Helping around the World (Brooks/Cole 2002)
Forrester D and others, ‘Communication Skills in Child Protection: How Do Social Workers Talk to Parents?’ (2008) 13 Child & Family Social Work 41
Gillen T and Institute of Personnel and Development, Assertiveness, vol Training extras (Institute of Personnel and Development 1997)
Hanna FJ, Hanna CA and Keys SG, ‘Fifty Strategies for Counseling Defiant, Aggressive Adolescents: Reaching, Accepting, and Relating’ (1999) 77 Journal of Counseling and Development 395
Hartley P and Dawson M, Success in Groupwork, vol Pocket study skills (Palgrave Macmillan 2010)
Healy K and Mulholland J, Writing Skills for Social Workers, vol Social work in action (SAGE 2007)
Honey P and Chartered Institute of Personnel and Development, Improve Your People Skills (2nd ed, CIPD 2001)
Howe D, Empathy: What It Is and Why It Matters (Palgrave Macmillan 2013)
Hurley J and Linsley P, Emotional Intelligence in Health and Social Care: A Guide for Improving Human Relationships (Radcliffe Publishing 2012)
Jones DPH and Myilibrary, Communicating with Vulnerable Children: A Guide for Practitioners (Gaskell 2003) <https://proxy.library.lincoln.ac.uk/login?qurl=https%3A%2F%2Febookcentral.proquest.com%2Flib%2Fulinc%2Fdetail.action%3FdocID%3D333081>
Koprowska J, Communication and Interpersonal Skills in Social Work, vol Transforming social work practice (2nd ed, Learning Matters 2008) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781844456055>
——, Communication and Interpersonal Skills in Social Work, vol Transforming social work practice (4th ed, Learning Matters 2014)
Lefevre M, Communicating with Children and Young People: Making a Difference (Policy Press 2010)
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Lindsay T and Orton S, Groupwork Practice in Social Work, vol Transforming social work practice (Learning Matters 2008) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781844458011>
Lishman J and Lishman J, Communication in Social Work, vol Practical social work (2nd ed, Palgrave Macmillan 2009)
McBride P, The Assertive Social Worker (Arena 1998) <https://ebookcentral.proquest.com/lib/ulinc/detail.action?docID=4817126>
Miller L, Counselling Skills for Social Work (SAGE 2006) <https://proxy.library.lincoln.ac.uk/login?qurl=https%3A%2F%2Febookcentral.proquest.com%2Flib%2Fulinc%2Fdetail.action%3FdocID%3D354884>
Milner P and Carolin B, Time to Listen to Children: Personal and Professional Communication (Routledge 1999)
Moss B and Moss B, Communication Skills in Health and Social Care (Third editon, SAGE 2015)
Musson P, Effective Writing Skills for Social Work Students, vol Transforming social work practice (Learning Matters 2011)
Nelson TD, Handbook of Prejudice, Stereotyping, and Discrimination (Psychology 2009) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781841697772>
Nelson-Jones R, Basic Counselling Skills: A Helper’s Manual (3rd ed, SAGE 2012)
Preston-Shoot M, Effective Groupwork, vol Practical social work (2nd ed, Palgrave Macmillan 2007)
Reid HL and Westergaard J, Effective Counselling with Young People, vol Counselling and psychotherapy practice (Learning Matters 2011)
Rew M and Ferns T, ‘Conflict Management. A Balanced Approach to Dealing with Violence and Aggression at Work.’ (2005) 14 British Journal of Nursing 227
Riggall S, ‘Social Work Students’ Experiences of Using the Egan Skilled Helper Model’ (2011) 11 Journal of practice teaching and learning 37
Riggall, Sally, Using Counselling Skills in Social Work, vol Transforming social work practice (Sage/Learning Matters 2012)
Rogers CR, Freiberg HJ and Rogers CR, Freedom to Learn (3rd ed, Merrill 1994)
Rogers CR, Kirschenbaum H and Henderson VL, The Carl Rogers Reader (Constable 1990)
Rogers CR and Kramer PD, On Becoming a Person: A Therapist’s View of Psychotherapy (Houghton Mifflin 1995)
Seden J, Counselling Skills in Social Work Practice (2nd ed, Open University Press 2005) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9780335227822>
Sharry J, Solution-Focused Groupwork (2nd ed, SAGE 2007) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781446206096>
‘Social Care Institute for Excellence (SCIE)’ <http://www.scie.org.uk/>
Stroebe M and Schut H, ‘The Dual Process Model of Coping with Bereavement: Rationale and Description.’ (1999) 23 Death Studies 197
Sutherland S and Stroot S, ‘The Impact of Participation in an Inclusive Adventure Education Trip on Group Dynamics’ (2010) 42 Journal of Leisure Research 153
Thompson N, People Skills (3rd ed, Palgrave Macmillan 2009)
Thompson N and Campling J, Communication and Language: A Handbook of Theory and Practice (Palgrave Macmillan 2003)
Thompson N and Thompson N, Effective Communication: A Guide for the People Professions (2nd ed, Palgrave Macmillan 2011)
Thompson, Neil and Campling, Jo, Communication and Language: A Handbook of Theory and Practice (Palgrave Macmillan 2003)
Thompson S and Thompson N, The Critically Reflective Practitioner (Palgrave Macmillan 2008)
Trevithick P, ‘The Knowledge Base of Groupwork and Its Importance within Social Work’ (2005) 15 Groupwork 80
Tuckman BW, ‘Developmental Sequence in Small Groups.’ (1965) 63 Psychological Bulletin 384
Tuckman BW and Jensen MAC, ‘Stages of Small-Group Development Revisited’ (2010) 10 Group Facilitation: A Research & Applications Journal 43
Watts RE and Garza Y, ‘Using Children’s Drawings to Facilitate the Acting “As If” Technique’ (2008) 64 Journal of Individual Psychology 113
Winstanley D, Personal Effectiveness: A Guide to Action (Excel Books 2009)
Woodcock J and Tregaskis C, ‘Understanding Structural and Communication Barriers to Ordinary Family Life for Families with Disabled Children: A Combined Social Work and Social Model of Disability Analysis’ (2008) 38 British Journal of Social Work 55
Woodcock Ross J, Specialist Communication Skills for Social Workers: Focusing on Service Users’ Needs (Palgrave Macmillan 2010)
Worden JW, Grief Counselling and Grief Therapy: A Handbook for the Mental Health Practitioner (4th ed, Routledge 2010)
Wosket V, Egan’s Skilled Helper Model: Developments and Applications in Counselling (Routledge 2006) <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9780203965153>