Bibliography for Communication and Engagement Skills (HEA1023M) BETA

Back, Ken, and Kate Back. 2005. Assertiveness at Work: A Practical Guide to Handling Awkward Situations. [Revised] 3rd ed. London: McGraw-Hill.

Borg, Marit, and Kristjana Kristiansen. 2004. ‘Recovery-Oriented Professionals: Helping Relationships in Mental Health Services’. Journal of Mental Health 13(5):493–505. doi:10.1080/09638230400006809.

Caris-Verhallen, Wilma M. C. M., Ada Kerkstra, and Jozien M. Bensing. 1999. ‘Non-Verbal Behaviour in Nurse-Elderly Patient Communication’. Journal of Advanced Nursing 29(4):808–18. doi:10.1046/j.1365-2648.1999.00965.x.

Dickson, Anne, and Kate Charlesworth. 1982. A Woman in Your Own Right: Assertiveness and You. London: Quartet.

Douglas, Tom. 1993. A Theory of Groupwork Practice. Basingstoke: Macmillan.

Egan, Gerard. 2014a. The Skilled Helper: A Client-Centred Approach. Europe, Middle East&Africa edition. Andover: Cengage Learning.

Egan, Gerard. 2014b. The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping. 10th ed. [International ed.]. Belmont, Calif: Brooks/Cole Cengage Learning.

Egan, Gerard, and Rich McGourty. 2002a. Exercises in Helping Skills: A Manual to Accompany ‘The Skilled Helper’. Pacific Grove, CA: Brooks/Cole.

Egan, Gerard, and Rich McGourty. 2002b. Skilled Helping around the World. Belmont, CA: Brooks/Cole.

Forrester, Donald, Sophie Kershaw, Helen Moss, and Laura Hughes. 2008. ‘Communication Skills in Child Protection: How Do Social Workers Talk to Parents?’ Child & Family Social Work 13(1):41–51. doi:10.1111/j.1365-2206.2007.00513.x.

Gillen, Terry and Institute of Personnel and Development. 1997. Assertiveness. Vol. Training extras. London: Institute of Personnel and Development.

Hanna, F. J., C. A. Hanna, and S. G. Keys. 1999. ‘Fifty Strategies for Counseling Defiant, Aggressive Adolescents: Reaching, Accepting, and Relating’. Journal of Counseling and Development 77(4):395–404.

Hartley, Peter, and Mark Dawson. 2010. Success in Groupwork. Vol. Pocket study skills. Basingstoke: Palgrave Macmillan.

Healy, Karen, and Joan Mulholland. 2007. Writing Skills for Social Workers. Vol. Social work in action. London: SAGE.

Honey, Peter and Chartered Institute of Personnel and Development. 2001. Improve Your People Skills. 2nd ed. London: CIPD.

Howe, David. 2013. Empathy: What It Is and Why It Matters. Basingstoke: Palgrave Macmillan.

Hurley, John, and Paul Linsley. 2012. Emotional Intelligence in Health and Social Care: A Guide for Improving Human Relationships. London: Radcliffe Publishing.

Jones, David P. H. and Myilibrary. 2003. Communicating with Vulnerable Children: A Guide for Practitioners. London: Gaskell.

Koprowska, Juliet. 2008. Communication and Interpersonal Skills in Social Work. Vol. Transforming social work practice. 2nd ed. Exeter: Learning Matters.

Koprowska, Juliet. 2014. Communication and Interpersonal Skills in Social Work. Vol. Transforming social work practice. 4th ed. London: Learning Matters.

Lefevre, Michelle. 2010. Communicating with Children and Young People: Making a Difference. Bristol: Policy Press.

Lindon, Jennie, and Lance Lindon. 2008. Mastering Counselling Skills. Vol. Palgrave master series. 2nd ed. Basingstoke: Palgrave Macmillan.

Lindsay, Trevor, and Sue Orton. 2008. Groupwork Practice in Social Work. Vol. Transforming social work practice. Exeter: Learning Matters.

Lishman, Joyce, and Joyce Lishman. 2009. Communication in Social Work. Vol. Practical social work. 2nd ed. Basingstoke: Palgrave Macmillan.

McBride, Patricia. 1998. The Assertive Social Worker. Aldershot: Arena.

Miller, Lisa. 2006. Counselling Skills for Social Work. London: SAGE.

Milner, Patricia, and Birgit Carolin. 1999. Time to Listen to Children: Personal and Professional Communication. London: Routledge.

Moss, Bernard, and Bernard Moss. 2015. Communication Skills in Health and Social Care. Third editon. Los Angeles: SAGE.

Musson, Phil. 2011. Effective Writing Skills for Social Work Students. Vol. Transforming social work practice. Exeter: Learning Matters.

Nelson, Todd D. 2009. Handbook of Prejudice, Stereotyping, and Discrimination. Hove: Psychology.

Nelson-Jones, Richard. 2012. Basic Counselling Skills: A Helper’s Manual. 3rd ed. London: SAGE.

Preston-Shoot, Michael. 2007. Effective Groupwork. Vol. Practical social work. 2nd ed. Basingstoke: Palgrave Macmillan.

Reid, Hazel L., and Jane Westergaard. 2011. Effective Counselling with Young People. Vol. Counselling and psychotherapy practice. Exeter: Learning Matters.

Rew, M., and T. Ferns. 2005. ‘Conflict Management. A Balanced Approach to Dealing with Violence and Aggression at Work.’ British Journal of Nursing 14(4):227–32.

Riggall, Sally. 2011. ‘Social Work Students’ Experiences of Using the Egan Skilled Helper Model’. Journal of Practice Teaching and Learning 11(1):37–53. doi:10.1921/175951511X651940.

Riggall, Sally. 2012. Using Counselling Skills in Social Work. Vol. Transforming social work practice. Los Angeles: Sage/Learning Matters.

Rogers, Carl R., H. Jerome Freiberg, and Carl R. Rogers. 1994. Freedom to Learn. 3rd ed. New York: Merrill.

Rogers, Carl R., Howard Kirschenbaum, and Valerie Land Henderson. 1990. The Carl Rogers Reader. London: Constable.

Rogers, Carl R., and Peter D. Kramer. 1995. On Becoming a Person: A Therapist’s View of Psychotherapy. New York: Houghton Mifflin.

Seden, Janet. 2005. Counselling Skills in Social Work Practice. 2nd ed. Maidenhead: Open University Press.

Sharry, John. 2007. Solution-Focused Groupwork. 2nd ed. Los Angeles, Calif: SAGE.

Social Care Institute for Excellence (SCIE). n.d. http://www.scie.org.uk/.

Stroebe, M., and Henk Schut. 1999. ‘The Dual Process Model of Coping with Bereavement: Rationale and Description.’ Death Studies 23(3):197–224. doi:10.1080/074811899201046.

Sutherland, Sue, and Sandra Stroot. 2010. ‘The Impact of Participation in an Inclusive Adventure Education Trip on Group Dynamics’. Journal of Leisure Research 42(1):153–76.

Thompson, Neil. 2009. People Skills. 3rd ed. Basingstoke: Palgrave Macmillan.

Thompson, Neil, and Jo Campling. 2003. Communication and Language: A Handbook of Theory and Practice. Basingstoke: Palgrave Macmillan.

Thompson, Neil and Campling, Jo. 2003. Communication and Language: A Handbook of Theory and Practice. Basingstoke: Palgrave Macmillan.

Thompson, Neil, and Neil Thompson. 2011. Effective Communication: A Guide for the People Professions. 2nd ed. Basingstoke: Palgrave Macmillan.

Thompson, Sue, and Neil Thompson. 2008. The Critically Reflective Practitioner. Basingstoke: Palgrave Macmillan.

Trevithick, Pamela. 2005. ‘The Knowledge Base of Groupwork and Its Importance within Social Work’. Groupwork 15(2):80–107.

Tuckman, Bruce W. 1965. ‘Developmental Sequence in Small Groups.’ Psychological Bulletin 63(6):384–99. doi:10.1037/h0022100.

Tuckman, Bruce W., and Mary Ann C. Jensen. 2010. ‘Stages of Small-Group Development Revisited’. Group Facilitation: A Research & Applications Journal 10:43–48.

Watts, Richard E., and Yvonne Garza. 2008. ‘Using Children’s Drawings to Facilitate the Acting “As If” Technique’. Journal of Individual Psychology 64(1):113–18.

Winstanley, Diana. 2009. Personal Effectiveness: A Guide to Action. New Delhi: Excel Books.

Woodcock, J., and C. Tregaskis. 2008. ‘Understanding Structural and Communication Barriers to Ordinary Family Life for Families with Disabled Children: A Combined Social Work and Social Model of Disability Analysis’. British Journal of Social Work 38(1):55–71. doi:10.1093/bjsw/bcl065.

Woodcock Ross, Johanna. 2010. Specialist Communication Skills for Social Workers: Focusing on Service Users’ Needs. Basingstoke: Palgrave Macmillan.

Worden, J. William. 2010. Grief Counselling and Grief Therapy: A Handbook for the Mental Health Practitioner. 4th ed. London: Routledge.

Wosket, Val. 2006. Egan’s Skilled Helper Model: Developments and Applications in Counselling. Hove, East Sussex: Routledge.