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Egan, Gerard. The Skilled Helper: A Client-Centred Approach. Europe, Middle East&Africa edition. Andover: Cengage Learning, 2014. Web. <https://www.vlebooks.com/vleweb/product/openreader?id=UniLincoln&isbn=9781473708082>.
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Woodcock Ross, Johanna. Specialist Communication Skills for Social Workers: Focusing on Service Users’ Needs. Basingstoke: Palgrave Macmillan, 2010. Print.
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