1.
Baillie L, Black S. Professional values in nursing. Boca Raton, FL: CRC Press; 2015.
2.
Effective communication Principle of Nursing Practice E. Casey, A Wallis, A (2011) [Internet]. Available from: http://www.rcn.org.uk/__data/assets/pdf_file/0005/380795/Nursing_Standard_Principle_E_April11_563KB.pdf
3.
Essence of Care [Internet]. Available from: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/216695/dh_119973.pdf
4.
Laird EA, McCance T, McCormack B, Gribben B. Patients’ experiences of in-hospital care when nursing staff were engaged in a practice development programme to promote person-centredness: A narrative analysis study. International Journal of Nursing Studies. 2015 Sept;52(9):1454–1462.
5.
Hall C, Ritchie D. What is nursing? Third edition. London: Learning Matters; 2013.
6.
Benner PE. From novice to expert: excellence and power in clinical nursing practice. Menlo Park, Calif: Addison-Wesley Pub. Co., Nursing Division; 1984.
7.
Bulman C, Schutz S. Reflective practice in nursing [Internet]. 5th ed. Oxford: Wiley-Blackwell; 2013. Available from: http://proxy.library.lincoln.ac.uk/login?qurl=http%3A%2F%2Fwww.dawsonera.com%2Fdepp%2Freader%2Fprotected%2Fexternal%2FAbstractView%2FS9781118307762
8.
Boyd C, Dare J. Communication skills for nurses [Internet]. Chichester: John Wiley & Sons Inc; 2014. Available from: http://proxy.library.lincoln.ac.uk/login?url=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9781118767511
9.
McCabe C, Timmins F, Campling J, Myilibrary. Communication skills for nursing practice [Internet]. Basingstoke: Palgrave Macmillan; 2006. Available from: http://proxy.library.lincoln.ac.uk/login?qurl=http%3A%2F%2Flib.myilibrary.com%3Fid%3D86186
10.
Rosser M, Mooney GP, Jasper M, editors. Professional development, reflection and decision-making in nursing and healthcare [Internet]. Second edition. Chichester: Wiley-Blackwell; 2013. Available from: http://proxy.library.lincoln.ac.uk/login?qurl=http%3A%2F%2Fwww.dawsonera.com%2Fdepp%2Freader%2Fprotected%2Fexternal%2FAbstractView%2FS9781118303269
11.
Morrison P, Burnard P. Caring and communicating: the interpersonal relationship in nursing. London: Macmillan Education; 1991.
12.
Journal of Advanced Nursing. 70(6). Available from: http://onlinelibrary.wiley.com/doi/10.1111/jan.2014.70.issue-6/issuetoc
13.
O’Hagan S, Manias E, Elder C, Pill J, Woodward-Kron R, McNamara T, Webb G, McColl G. What counts as effective communication in nursing? Evidence from nurse educators’ and clinicians’ feedback on nurse interactions with simulated patients. Journal of Advanced Nursing. 2014 June;70(6):1344–1355.
14.
Peate I, Myilibrary. Becoming a nurse in the 21st century [Internet]. Chichester: John Wiley; 2006. Available from: http://proxy.library.lincoln.ac.uk/login?qurl=http%3A%2F%2Flib.myilibrary.com%3Fid%3D51894
15.
Reed A. Nursing in partnership with patients and carers. Exeter: Learning Matters; 2011.
16.
Stickley T, Freshwater D. The art of listening in the therapeutic relationship. Mental Health Practice. 2006 Feb;9(5):12–18.
17.
Ward J, Cody J, Schaal M, Hojat M. The Empathy Enigma: An Empirical Study of Decline in Empathy Among Undergraduate Nursing Students. Journal of Professional Nursing. 2012;28(1):34–40.
18.
Watson F, Rebair A. The art of noticing: essential to nursing practice. British Journal of Nursing. 2014;23(10):514–517.
19.
Wilson D, Neville S. Nursing their way not our way: Working with vulnerable and marginalised populations. Contemporary Nurse. 2008 Feb;27(2):165–176.
20.
Reed A. Nursing in partnership with patients and carers. Exeter: Learning Matters; 2011.
21.
Linsley P, Kane R, Owen S. Nursing for public health: promotion, principles and practice. Oxford: Oxford University Press; 2011.
22.
Egan G. The skilled helper: a client-centred approach [Internet]. Europe, Middle East&Africa edition. Andover: Cengage Learning; 2014. Available from: http://proxy.library.lincoln.ac.uk/login?url=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9781473708082